Service Advisor - Huntsville Toyota - Purdy Group

Huntsville, TX

Service Advisor

Huntsville Toyota is looking for motivated and caring individuals who would like to start a stable career as a Service Advisor. Service Advisors are given the best tools to deliver quality results - training, technology, and support. As a Service Advisor, you will be frequently called a “Care Consultant” because you care!

Our automotive group,Purdy Mobility, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Mobility wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a service advisor role might be in your future.

What you’ll do: 

  • Listens to each client and clearly articulates information on the repair order
  • Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
  • Presents a menu of recommended maintenance and additional services to every client
  • Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
  • Communicates to clients the current status of a repair order
  • Inspects quality of vehicles following repairs of service to verify that all authorized work is performed properly
  • Maintains a record of status of special-order parts
  • Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
  • Maintains required hours per repair order (HPR) in accordance with dealership standards
  • Attends weekly department meetings

What we’re looking for: 

  • Reliable, compassionate, and motivated
  • Desire to continuously develop and learn
  • Customer service Experience (Preferred)
  • Bilingual (A plus)
  • Automotive experience (not required)
  • High School Diploma or General Education Experience (GED) (Required)
  • Undergraduate Degree (a plus)
  • Valid Texas driver's license with a good driving record 
  • Pass Pre-Employment drug screening 
  • Pass Background Check 

What we offer: 

  • Training Pay Guarantee (first three months of employment)
  • Commission
  • Monthly performance bonuses 
  • Medical, Dental, & Vision insurance plans 
  • 401(k) with company-match 
  • Paid-time-off (PTO) 
  • Paid parental leave 
  • Associate purchase program 

If this position with Purdy Group sounds like the right fit for you, we invite you to apply! We look forward to reviewing your application. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.