Service BDC Agent - South Toyota

Dallas, TX

We are looking for a new Service BDC Agent to join the South Toyota team!

REQUIREMENTS:

  • Answering incoming calls
  • Logging customer information into our software
  • Schedule service department appointments
  • Respond to customer web based requests
  • Follow up communication via phone and/or email
  • Computer proficiency using MS Office, email, and general internet
  • The ability to learn and utilize multiple computer programs
  • Previous call center experience preferred but not required
  • The ability to meet deadlines
  • Strong interpersonal, communication and team work skills - bilingual a plus!

QUALIFICATIONS:

  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies and procedures.